Solutions that can help Your business grow and stand out

联系 & 呼叫中心解决方案

争取最快乐的顾客

Get the best contact or 呼叫中心解决方案

Today’s savvy and demanding consumers expect a personalized, 毫不费力, and superior customer experience when they interact with your contact or call center.

因此, your company’s profitability and customer loyalty depend on your ability to meet these expectations and deliver first-class customer experiences no matter the channel/s used. 

与TM集团, you can leverage the market’s best technologies from our vendors, along with our in-house expertise to deliver those “wow” experiences.

And fear not, all of our Customer Experience solutions follow GDPR and are fully compliant. 阅读更多关于GDPR的内容 这里的合规.

呼叫中心一号平台

The #1 cloud-based contact center platform!

客户体验平台

The #1 cloud-based customer experience platform!
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电话录音

Record all interactions with your customer for quality management and compliance purposes.

电话录音

Record audio, screen and digital communications.
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业务流程自动化

Robotic assistant for your agents and self-service for your customers.

BPA

Robotic assistant for your agents and self-service for your customers.
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实时认证

Skip the manual work in order to authenticate the caller, we have technologies that does that for you.

Skip the manual work in order to authenticate the caller, we have technologies that does that for you.
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劳动力管理

Manage the total workforce in your customer service center with our Workforce 管理 solutions.

WFM

Manage the total workforce in your customer service center with our Workforce 管理 solutions.
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交互作用分析

Record all your customer interactions, and turn them into real, valueable and actionable insights.

交互作用分析

Record all your customer interactions, and turn them into real, valueable and actionable insights.
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联系 & 呼叫中心合规

Compliance in a contact center or call center is very important, and need to be managed carefully and efficiently.

联系 & 呼叫中心合规

Be compliance in your contact or call center with these compliance solutions.
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端到端接触 & 呼叫中心解决方案

Our end-to-end customer service solution covers everything from compliance to customer experience - everything you'll need in a customer service center.​

完整的CC解决方案

此刻 享未来? Click here, and get in touch to find out what we can do for you!
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免费的咨询服务

Optimize your CX with this free, professional, experienced, and expert-level advice-session!

残雪免费的咨询

You get one free and full hour with our Customer Experience expert, Torbjörn Hörberg. 这是一个难得的机会!
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最成功的接触是什么 & 呼叫中心有共同之处?

There are many contact and call centers in the world. Your contact or call center need to learn from the best out there. Here are four pillars that the very best contact and call centers in the world base their strategy on. All four pillars are in our portfolio, and we can help you become part of the elite.

一种有效的劳动力规划方法

计划工作

Ensure that the right employees are on deck at the right time, providing the right service and leverage the right skill set to the right customers on the right platform.

访问客户的数据

与见解

Analyze and understand customer motivations and needs and act on the insights. You get actionable data of 100% of your interactions.

Know how to keep the agents happy and loyal​

代理经验

By eliminating the need to provide endless security answers to access accounts. Verify that you are talking to the right person without even asking.

Digitalize and automize everything it can

流程优化

Optimize the processes in the back-office and front office at the contact/ call center for significant cost and time savings.

TM集团方式

The Value TM Group brings to your contact or call center.

It's not just choosing the right solution to help your contact or call center to reach your desired goal, 它还包括选择正确的合作伙伴, that can help you reach that goal and grow.

We are here to help the contact and call centers in the region to grow and reach the levels they are dreaming of.

We can do this in many different ways and by implementing the different products you see further up on this page.

However, where the true value comes into play, is in the interaction between our customers and us. We aim at bringing value all the way to the front lines of the partnership and making our customers experience the value.

This is how you will experience the value of our partnership

生活的发现

We bring our expert as close to you as possible. Preferably on-site, sitting down with your agents, but it can also work remotely. We discover processes we know from experience can be automated with great ROI, and see first hand what is best suited for your organization.

广泛应用知识

Because we are independent vendors of all our products and solutions, we have a wide knowledge of the different applications on the market. 因此, we can find the right solution and application for you and customize it to your needs and goals.

一站式服务

当你选择与盈丰国际官方站合作时, you know you can always come to us for further development and optimization of your contact or call center. We can cover your tech needs from end to end, and we always strive to make our customers succeed, 发挥他们真正的潜力, and experience the value from working with TM Group.

盈丰国际官方站