TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in Omdia’s Multi Channel Cloud Contact Center Solution Decision Matrix.

NICE inContact ranks as the number 1 overall in the technology assessment, execution assessment and market impact ratings in the 2020-21 research.

Paul Jarman, NICE inContact CEO, has this to say about the prestigious recognition: “We are pleased to receive this prestigious validation of our continuous innovation and growth in the contact center industry. As the leader in cloud contact center, we are continually expanding and innovating our CXone cloud customer experience platform to meet the needs of our customers as their business evolves, enabling organizations of all sizes to deliver exceptional customer experiences, improve operations and achieve their business goals.”

“The partnership between TM Group and NICE inContact is still very new, and even though it was a no-brainer for us to team up, this recognition of CXone just emphasizes the level of commitment NICE inContact and TM Group together have to deliver the best solution on the market, and the potential each customer running CXone has of delivering an industry-leading customer experience when interacting with the customer service center,” said Mikkel Bjørklund, TM Group Director of Sales.

Read more about NICE inContact CXone here